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PRESS ANNOUNCEMENT - UNDP/PFF- 82/05

An initiative of the

UNDP Programme

Partnership for the Future

CRM Awareness Seminar


(Customer Relationship Management)

Programme funded by

the European Union

12 December 2005, Major Conference Centre, Nicosia (09:00 – 17:00)

The UNDP Programme “Partnership for the Future” is pleased to announce organization seminar on CRM (Customer Relationship Management).

Areas which will be covered within the scope of this seminar are:

  • CRM: What does it mean?
  • Who needs CRM?
  • Analyzing the Customers
  • CRM Technologies
  • Why invest in CRM?
    • Channel management
    • Return on investment
  • Case Studies
  • The CRM Game (Workshop)

This course is meant for participants from Turkish-Cypriot SMEs top and mid-level managers. Also, people having a professional/academic interest in this subject are kindly encouraged to attend it.

It is open only to 20 participants. Registration will be done on first come, first served basis. The participants are requested to pay 15 CYP registration fee.

For registration, please contact by 9 December 2005:

UNDP Partnership for the Future
Şaban Paşa Sok. No: 7 Samanbahзe, Nicosia

Contact person: Ali TUZEL
Tel. 0392 227 0912

Mob. 0533 845 0250
E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it


Nicosia, 28 November 2005

62, Phaneromeni Street, P.O. Box 21642, 1590 Nicosia, Cyprus

| Tel: ++357 22 445060 | Fax: ++357 22 445061 | E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it | | www.undp-unops-pff.org |

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