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III. Customer Relationship Management (CRM) Seminar Print


An initiative of the

UNDP Programme

Partnership for the Future

III. Customer Relationship Management (CRM) Seminar

Programme funded by

the European Union

13 February 2006, Major Conference Center, Nicosia (09:00 – 17:00)

Following the success of the previous editions, the UNDP Programme “Partnership for the Future” is pleased to announce the organization of an additional seminar on Customer Relationship Management (CRM).

Areas which will be covered within the scope of this seminar are:

  • What is CRM? Who needs CRM?
  • CRM Objectives
  • What is CRM Data and how to establish it?
  • CRM Approaches and Processes
  • CRM Platforms and Technologies
  • Channel Management
  • Customer Loyalty
  • Investing in CRM
  • Case Studies

This course is meant for participants from Turkish-Cypriot micro, small and medium-sized enterprises. Also, people having a professional/academic interest in this subject are kindly encouraged to attend it.

It is open only to 20 participants. Registration will be done on first come, first served basis. The participants are requested to pay 15 CYP registration fee and catering is included in the registration fee.

For registration, please contact by 10 February 2006.

UNDP Partnership for the Future
Şaban Paşa Sok. No: 7 Samanbahce Bolgesi, Nicosia

Tel. 0392 227 0912

Mob. 0533 845 0250
E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Nicosia, 30 January 2006

62, Phaneromeni Street, P.O. Box 21642, 1590 Nicosia, Cyprus | Tel: ++357 22 445060 | Fax: ++357 22 445061 | E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it | | www.undp-unops-pff.org |

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Location: Major Conference Center, Nicosia
Contact: Mr. Ali TUZEL
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