Home arrow Events
Information Technology Service Management Standard ISO/IEC 20000 Print
 
TNB
PRESS Announcement  - UNDP/PFF-167/08
 
A PFF ACADEMY INITIATIVE

Information Technology
Services Management Standard
ISO/IEC 20000
 
 
 
Date & Time: 11 July 2008 (09:00 – 17:00)
Venue: Union of the Chambers of Cyprus Turkish Engineers and Architects, Nicosia
 
The UNDP Programme “Partnership for the Future” in cooperation with the “Turkish-Cypriot Chamber of Computer Engineers” is pleased to announce the organization of a training seminar on Information Technology Services Management Standard ISO/IEC 20000. ISO/IEC 20000 promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements.
 
The following topics will be covered:
  • Information Technology Services Management Planning and Implementation
  • Service Level Agreement
  • Service Continuity
  • Information Security Management
  • Customer and Supplier Relations Management
  • Event and Problem Management
  • Configuration, Change and Version Management
  • Certification
 
This training is meant for participants from companies which need to demonstrate the ability to provide IT services that meet customer requirements and aim to improve service quality through the effective application of processes. Also, people having a professional/academic interest in IT services management are encouraged to attend it.
 
The seminar is open to 20 participants only. The seminar will be held in Turkish and registration fee is 30 TRL. For registration, please contact by 10 July 2008;
 
 
Ali TÜZEL
E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Tel. +90 392 2200027
 
Nicosia, 3 July 2008
 
UNPA, P.O. Box 21642, 1590 Nicosia, Cyprus
| Tel: ++357 22 874733 | Fax: ++357 22 874734 | E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  | Website: www.undp-pff.org |
Hits : 2005
Location: Union of the Chambers of Cyprus Turkish Engineers and Architects, Nicosia
Contact: Ali TÜZEL

Previous month Previous day Next day Next month
See by year See by month See by week See Today Search Jump to month

www.undp-pff.org
Web Site Solution is provided by QuickWASP Limited

Error. Page cannot be displayed. Please contact your service provider for more details. (25)